You will acquire increased credibility, having boosted your self-confidence and improved your management skills. You will have developed an awareness of how best to adapt your management style to achieve effective outcomes and you will have the tools and techniques to help others develop and perform more effectively.

	Your role as a boss - what your team needs from you
	What is performance management?
	Role clarity
	Setting objectives
	Reviewing, monitoring and measuring performance
	Giving feedback
	Coaching and mentoring
	Managing difficult people
	Managing poor performers
	Managing out

You will, by use of skills practice and feedback, learn how to use competency based interviewing skills. You will increase your understanding of recruiting within the law and with your new knowledge of selection techniques be confident of selecting the person who will contribute most effectively to your business.

	The Legal Context
	A systematic approach - job descriptions, person specs and competencies
	Attracting applicants
	Pre-selection
	Competency based interviewing
	Skills practice
	Use of psychometrics
	The role of assessment centres
	Making the offer

Through practice and feedback, you will see your presentations improve immediately. You will be able to deliver your message in an enhanced way with increased confidence. You will apply key planning and structuring techniques in preparing and presenting to your audience.

	Preparation
	Visual aids
	Structure and content
	Creating the right impression
	Getting your point across effectively
	Verbal communication - choosing an appropriate style and words
	Non verbal communication
	Managing time
	Endings - closing on a high
	Practising your presentation with feedback

You will develop an understanding of the performance appraisal as a tool for reviewing, retaining, motivating and developing your employees.

	Appraisals and performance management
	Linking appraisals with competencies
	Structuring the meeting
	Issues relating to performance
	Setting objectives
	Giving feedback & coaching
	Establishing development needs
	Skills practice
	Follow-on from appraisal

You will have acquired key skills to help you to recognise when to counsel mediocre performers, and when to adopt a more formal approach to discipline. There will be an opportunity to practise carrying out disciplinary interviews and handling poor players. You will understand the importance of managing disciplinary situations fairly within the legal context.

	The role of performance management
	Managing poor performers
	Performance counselling interview skills - includes role plays and feedback
	Implementing and adhering to disciplinary procedures
	Investigating & conducting a disciplinary interview
	Dismissal
	Managing out

You will understand how to prioritise your workload, having identified time-wasting activities. You will know how to handle interruptions and more importantly how to recognise "time snatchers".

	What is Time Management?
	Analysing your workload
	Getting organised
	Delegating successfully
	Tackling paperwork
	Handling meetings
	Dealing with Time Snatchers
	Using Secretarial support effectively
	Procrastination

You will be able to understand assertiveness, identify and address your personal barriers to being assertive, and develop effective communication skills

	What is assertiveness?
	Barriers to assertiveness
	Verbal & non verbal behaviours
	Body language
	Taking control of the situation
	Practical applications of assertiveness
	Handling conflict
	Avoiding manipulation
	Planning for change

Title First Name Surname Address 1 Address 2 Address 3 Town Postcode Telephone Fax Email Special Requirements Your application will be acknowledged and an invoice issued.		Delegate Fee: Each workshop is priced at £250 (plus VAT). Cancellation: Refunds of fees less 15% to cover administration costs will be made for written cancellations received at least 14 days before the course. The full fee remains payable if less than 14 days notice is given. We reserve the right to cancel the workshop or alter any part of it should it become necessary for reasons beyond our control.